Artviewings Buyer Protection
The Artviewings Promise: Shop with ConfidenceArtviewings caters to the art needs of collectors, home owners, corporate clients and trade partners who are looking to augment their interiors with coordinated art. Our industry’s unique RealView™ shopping experience helps customers discover and visualise art in their interiors before making a purchase.
We provide our growing community of trade partners easy-click tools to build client portfolios and collaborate with all the stakeholders during buying process. Artviewings partners with some of the world’s most renowned and emerging artists, allowing us to showcase their passion and vision through unique works.
Artviewings currently operates all its business through its retail website at Artviewings.com and is headquartered in San Jose, CA, USA
How it Works?
Buying unique pieces of artwork online requires trust. With Artviewings Buyer Protection, you can shop the world’s most iconic pieces and signature works with confidence!
In the unlikely event you make a purchase and receive an item that is significantly not as described or has been damaged in transit, we want to make it right. Please email service@artviewings.com within 7 days of receiving your item to let us know about the problem, and we will work with you and the artist to reach the best possible resolution, whether that be arranging for a return, a full refund, or a repair with a trusted restorer.
If you are a trade member, you may also return qualifying items under Partner Trade Program.
See detailed examples of the Buyer Protection Program.
Eligibility
Your purchase must meet the following criteria:
Decription
The item was significantly not as described.
Damaged
The item was damaged in transit and you reported the issue within 7 days of delivery date. Please note, a signature is required for delivery for eligibility under Buyer Protection. If you request that your artwork be delivered without a signature, you assume the responsibility for the art after it has been delivered.
Transit
The purchased item never arrived and you reported the issue within 45 days of the purchase date.
What is not covered
The following scenarios are not covered:
1. You are returning an accurately described item. You are still eligible to return under our return policy.
2. You opted to arrange your own shipping or pick up the item in person, and the item was damaged at pickup or during shipping.
3. You purchased a final sale item (artwork that is custom framed or is featured as a special collection).
To return merchandise covered under Artviewings Buyer Protection, see our return-policy.